Job description
The Company
Our Employer is an award winning and trusted brand for customer management solutions servicing best of the best. We are currently looking for enthusiastic individuals who are quick learners and willing to the extra mile, who can listen to customer service issues and then offer a unique and innovative solution for each inquiry. The successful applicant will need to learn everything before being considered for the team leader position.
The successful candidates for this role will have a strong command of the company’s customer service policies and be well-trained in-service knowledge that can be critical for quickly offering an accurate assistance to customers.
This is one of those rare Customer Service roles where you will really be appreciated as an integral part of the business. We recognise how important you are!! And you’ll love representing our very successful, well-respected company.
Our business is based on high customer service. We’re growing fast. We have a stable long term experienced management team, core workforce, and support team who are highly valued.
If you love working with people and being a customer service hero, this is the job for you!
What’s in it for you?
- Work in an energetic, “can do” workplace
- Work with great people who support each other
- Ability to move up fast-superstars are rewarded
- Work with leading edge technology
- Ongoing professional and personal development
- Be in charge of your career
Responsibilities:
- Manage large volumes of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Great quality service-you will provide great experience and solution for your customer
Requirements:
- You must be eligible to work in Australia
- Full time and part time positions available
- You must be reliable and have fantastic work ethic
- Strong phone contact handling skills and active listening
- Ability to learn quickly
- Must be a people person
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to thrive in a fast-paced and sometimes high-pressure environment
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, manage time effectively
Due to the volume of applications, only shortlisted candidates will be contacted.
Candidates’ background/references will be undertaken, and a police check will be required of the successful applicant.
- Negotiation skills
- Strong administration skills with proven experience in recognising process improvement opportunities
- Dynamic go-getter with a pro-active approach to tasks
- Excellent relationship and stakeholder management skills
- Project management experience (ideal, but not essential)
- Sound knowledge of the tender process
- Strong organisational and time management skills-the ability to multitask is essential
- Ability to work in a fast paced/high-pressure environment
- Outgoing and friendly personality
- Exceptional attention to detail
This is a chance to play to a critical role in the success of our organisation whilst opening your opportunities for progressive career development
APPLY NOW
